Best Digital Marketing Agency

K2 Digital Marketing Refund Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

All payments will be taken through K2 Digital Marketing conventional payment methods. There is no provision for any form of complete or partial refund because we at K2 Digital Marketing maintain high interactions with our clients and carry out the complete procedure with their approval. We state unequivocally that the amount paid will not be refunded under any circumstances.
All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
An order cannot be canceled once it has been placed because it is instantly processed. Personal preferences that have changed over time cannot be used as a basis for a refund or chargeback. To avoid unnecessary problems and technological concerns, the company will not supply the content on any other medium, such as CD, pen drive, or moveable drives.

As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.

No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.

There are no partial refunds for projects mid way through a milestone phase.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.

SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.